Advice, Information and Support

Throughout the holiday season, there are a number of other ways to get advice, information and support for you and your family:  


If you need urgent assistance regarding caring for someone, including safeguarding or covering care for an adult or child, please contact the London Borough of Sutton 24-hour Duty team via 020 8770 5000.  


In an emergency, please always call 999, and for health advice, call 111 or speak to your pharmacist or GP.   
More advice and information about Coronavirus, COVID-19 and help available can be found on the Council or the government  

National, Carer-specific support: 

  • Carers UK Helpline is open Monday to Friday (including Christmas Eve, Bank Holiday Monday and New Year's Eve), 9am-6pm on 0808 808 7777. Their email advice service ( will be available with a reduced service from 22-24 December, and will be closed 25th December to 3rd January.    


  • Carers UK online Forum is available throughout the whole of the holiday period, for support, or to talk with other Carers:   


  • Carers Direct national helpline is open all days except public holidays, 9am-8pm Monday to Friday and 11am-4pm at weekends on 0300 123 1053

Local ALPS support available over Christmas: 

  • If you need urgent specialist advice over the Christmas holiday, you can submit a web form enquiry via our Advice Link Partnership Sutton (ALPS) website, which will be monitored daily by our colleagues at Citizens Advice Sutton. They can support you with issues about welfare and benefits, housing, access to emergency food provision or care, for example, but will only be responding to urgent queries during this time; all other issues will be dealt with from 4th January.   


  • Our partners at Age UK Sutton will be closing at 1pm on 24th of December, but will be open on the 29th, 30th and 31st of December. You can call them on 020 8078 0002, 9am – 5:30pm or contact via their website  


Mental Health - Adult Carers and Young Adult Carers aged 18 and over: 


  • If you need support and advice in a crisis - for yourself, or the person you care you for, then you can contact the South West London & St George's Mental Health NHS Trust Mental Health Support Line on 0800 028 8000, 24 hours a day, 7 days a week, including Bank Holidays.

  • For mental health support for anyone over the age of 18, living in the London Borough of Sutton, you can contact our partners at Sutton Mental Health Foundation. They will continue to offer support by telephone over the Christmas period on 020 8770 0172, Monday, Tuesday, Thursday and Friday, 10:30am - 2:30pm. Sutton Crisis Café will remain open over the holiday period, 6:30pm – 11pm (last admission 10:30pm) every day. For more information, please call 0800 012 9082

  • To get mental health support and signposting to other services, you can contact the Mind Infoline. The helpline will be open 29th, 30th and 31st December, 10am - 6pm on 0300 123 3393

  • To receive emotional support, contact Samaritans on 116 123. Their helpline is open 24 hours a day, 365 days a year. 


  • If, sadly, you have been bereaved, then please contact Cruse Bereavement Care. They are a charity dedicated to helping people who are experiencing grief. You can contact them through their main helpline on 0808 808 1677. Please note that the helpline will be open every day across the Christmas period, with alternating opening hours that can be found here


Mental Health - Young Carers and Young Adult Carers aged 11 to 25: 


  • If you are aged 11 to 25 and need mental health support and counselling, contact our partners at Off the Record who are operating a helpline from 24th December - 3rd January, 3-6pm (including Christmas Day) on 0800 980 7475

  • If you are 18 and under and you require urgent help and advice, then please contact Childline on 0800 111. Their helpline is open 24 hours a day, 365 days a year. 

  • For those aged 25 and under, you can get essential information and support by contacting The Mix on 0808 808 4494. Their helpline is available every day, 3pm - 12am. 

  • If you are 25 and under and you need support in a mental health crisis, then contact the YoungMinds Textline. You can access support 24/7 by texting YM to 85258